Scope: This Cookie Policy applies to our marketing website (www.clearlyclaims.com) only. The authenticated clinical application uses only strictly necessary session/auth cookies — no third-party tracking on any PHI page.
What Are Cookies?
Cookies are small text files stored on your device by your web browser when you visit a website. They allow websites to recognize your device, remember preferences, and collect information about how you use the site. Cookies can be "session cookies" (deleted when you close your browser) or "persistent cookies" (stored for a defined period).
Why Do We Use Cookies?
We do NOT serve targeted advertising. We do not partner with ad networks or sell your data to advertisers.
We use cookies for the following limited purposes:
- Essential: To provide secure authentication, prevent fraud, and maintain session state
- Functional: To remember your preferences (e.g., language settings)
- Analytics (marketing site only): To understand aggregate traffic patterns and improve our marketing website
How Can I Control Cookies?
You can control cookies through your browser settings. Note that disabling essential cookies may affect the functionality of our service.
Cookies We Use
Essential Cookies
Required for the service to function. Cannot be disabled.
| Cookie Name | Purpose | Duration | Provider |
|---|---|---|---|
| __stripe_mid | Fraud prevention and security | 11 months 30 days | Stripe |
| __stripe_sid | Fraud prevention and session tracking | 30 minutes | Stripe |
| m | Session tracking for Stripe services | ~2 years | Stripe |
Functional Cookies
| Cookie Name | Purpose | Duration | Provider |
|---|---|---|---|
| i18nextLng | Remembers your language preference | Persistent | First-party |
Analytics Cookies
Marketing site only — Never loaded on authenticated app pages or any page that may display PHI.
| Cookie Name | Purpose | Duration | Provider |
|---|---|---|---|
| mp_#_mixpanel | Analytics and usage statistics | 11 months 30 days | Mixpanel |
| mp_gen_new_tab_id | Cross-tab session correlation | Session | Mixpanel |
| mp_tab_id | Single tab session identifier | Session | Mixpanel |
Opt out of Mixpanel tracking: mixpanel.com/optout
Authenticated Application Cookies
The following are used exclusively in the authenticated clinical application:
- Session authentication cookie (strictly necessary)
- CSRF protection token (strictly necessary)
- User preference cookie (functional)
These cookies are strictly necessary and governed by our HIPAA BAA with covered entities — not by standard cookie consent banners.
Web Beacons
Our marketing emails may include web beacons (small transparent images) that allow us to determine if an email was opened. Transactional and clinical emails do NOT include web beacons or tracking pixels. You can disable web beacon tracking by disabling image loading in your email client.
Targeted Advertising
No. We do not serve targeted advertising. We do not use cookies or any tracking technology for advertising purposes. We do not share your data with ad networks.
Updates to This Policy
We review this Cookie Policy semi-annually. Next scheduled review: November 2026. We will notify users of material changes via email or in-app notice.